Dallas Library (Discovery stage)
Product: Dallas City Library Website
Role: Discovery phase for City Library website and documenting current website architecture, issues & personas using the site analytics & surveys
Key Contributions:
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Analyzing site analytics
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Documenting the current site architecture & heuristic evaluation
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Building personas based on surveys
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Designing a new short survey
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'Observation Session' at the library
Site Architecture & Heuristic Evaluation
User Types and Task frequency
Task frequency for the library website, value & difficulty in using feature
(As understood from user survey results)
Observation session at J. Erik Jonsson Central Library
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Very few people looking for the books in aisles (1-2)
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A large number of people were sitting on computer stations and watching YouTube videos/playing games (30-35)
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A large number of people working on their laptops/ reading a book/magazine (12-15)
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Few people playing board games (6-8)
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4-5 People were in line for interaction with the staff
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The ready to pick-up section was full of reserved books. (Around 20)
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Saw 4-5 people returning books in outside book drop-off
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10-15 people were in the line for using computer stations
Analysis of current content on the website
Organization of the content into clusters so it can be tied to the personas. Also helps in conceptualizing future UI
Questions for the stakeholders
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What are we trying to achieve as Library?
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What are the goals in terms of digital transformation?
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What would be the success metric for the 'Digital Transformation'?
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What are the specific outcomes we plan to achieve with the Library web redesign project?
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What are the things the library wants to promote which they think have a lot of potentials?
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What is the state of the backend with respect to API readiness?
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How much flexibility we have in using Polaris API?